CLAUSE

1. Important information and who we are………………………………….. 2
2. The types of personal data we collect about you……………………. 3
3. How is your personal data collected?……………………………………. 4
4. How we use your personal data…………………………………………… 5
5. Disclosures of your personal data………………………………………. 10
6. International transfers……………………………………………………….. 11
7. Data security……………………………………………………………………. 12
8. Data retention…………………………………………………………………… 12
9. Your legal rights……………………………………………………………….. 13
10. Contact details………………………………………………………………. 14
11. Complaints……………………………………………………………………. 14
12. Changes to the privacy policy and your duty to inform us of changes…………………………………………………………………………………. 15
13. Third-party links…………………………………………………………….. 15

PRIVACY POLICY

This privacy policy sets out how Jammy Entertainment Ltd uses and protects your personal data. This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can view the full version of the pdf privacy policy here [LINK]. Please also review our terms and conditions of use of our services and website here: [LINK]

This privacy policy will inform you as to how we look after personal data which we hold in relation to our customers, potential customers, visitors of our website (regardless of where you visit it from) and other parties with whom we do or want to do business, and tell you about your privacy rights and how the law protects you.

This privacy policy applies as between you as the user of this website and Jammy Entertainment Ltd, the owner and provider of this website. This Policy also applies to our use and processing of any and all personal data collected by us in relation to your use of the website and any personal data that we might collect and process about you from time to time.

This privacy policy describes, generally, how we, in our capacity as a “controller” or a “processor” under applicable laws process your personal data relating to:

• the use of our website, marketing communications and associated services that link to this privacy policy
• our former, current and prospective users or clients
• individuals who communicate with us
• individuals who use our goods and services

Our use and disclosure and processing of personal data about you will vary depending upon the circumstances.  This privacy policy is intended to describe our overall privacy and data protection practices.  In some cases, different or additional notices and policies about our personal data collection and processing practices may be provided and apply to our processing of certain personal information and data such as, by way of example only, us acting as a data controller or a data processor of your data.

If you do not agree to this privacy policy, please do not use our website or enter or become involved with our competitions. We may, from time to time, make changes to our privacy policy and will update this privacy policy and, where appropriate, we will email you or otherwise notify you on the updates. Please check back frequently to see any updates or changes to this privacy policy.

1. IMPORTANT INFORMATION AND WHO WE ARE (paragraph 1)
2. TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU (paragraph 2)
3. HOW IS YOUR PERSONAL DATA COLLECTED? (paragraph 3)
4. HOW WE USE YOUR PERSONAL DATA (paragraph 4)
5. DISCLOSURES OF YOUR PERSONAL DATA (paragraph 5)
6. INTERNATIONAL TRANSFERS (paragraph 6)
7. DATA SECURITY (paragraph 7)
8. DATA RETENTION (paragraph 8)
9. YOUR LEGAL RIGHTS (paragraph 9)
10. CONTACT DETAILS (paragraph 10)
11. COMPLAINTS (paragraph 11)
12. CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES (paragraph 12)
13. THIRD PARTY LINKS (paragraph 13)
14. Important information and who we are

Privacy policy

This privacy policy gives you information about how Jammy Entertainment Ltd (Jammy) collects and uses your personal data (referred to herein as “Personal Information” or “personal data”) through your use of this website at jammy.co.uk (referred to herein as “the Site” or “the website”), including any data you may provide when you register with us or sign up to our newsletter or purchase a product or service or take part in a competition.

This website is not intended for children and individuals under the age of 18 and we do not knowingly collect data relating to children or individuals under the age of 18. If a parent or guardian or anyone else becomes aware that anyone under the age of 18 is using this website or services then please contact us immediately using the contact details below so we can investigate this further and take any necessary or appropriate action.

This privacy policy does not apply to job applicants and candidates who apply for employment with us through our job application process which is not via our website and/or to our employees and non-employee workers whose personal data is subject to different privacy policies which are provided to such individuals in the context of their employment or working relationship with us.

Controller

Jammy is the controller and responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).

Jammy is the controller and responsible for this website.

We have appointed a data protection manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact us using the information set out in the contact details section (paragraph 10).

2. The types of personal data we collect about you

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders, applications or requests or entries made by you or competitions entered into by you and the results, ticket numbers for competitions (past and present), your interests, preferences, feedback, comments, photographs, survey responses and behaviour on and use of our Site and banking details.
• Usage Data includes information about how you interact with and use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• URLs including a list of URLs starting with a referring site, your activity on this website, and the site you exit to (automatically collected).

If you win a cash prize, we will ask for bank details so that we can send a payment via bank transfer. Photographic ID may be requested to confirm your account details. We ask for a sort code, account number and the full name on the bank account. These details are added to our list of payees on our bank payment platform.

Regarding any card payments you make through our website, our payment provider deals with all payments, so we do not store card details.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

• Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• apply for or use our products or services;
• create an account on our website;
• subscribe to our service or publications;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us feedback or contact us.
• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policies below for further details.
• Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
• Technical Data is collected from the following parties:
• analytics providers such as Google based inside or outside the UK;
• advertising networks inside or outside the UK; and
• search information providers based inside or outside the UK.
• Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services based inside or outside the UK.
• Identity and Contact Data is collected from data brokers or aggregators such as based inside or outside the UK.
• Identity and Contact Data is collected from publicly available sources such as Companies House and the Electoral Register based inside the UK.

4. How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
• Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
• Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Use	Type of data	Legal basis
To register you as a new customer and             to manage our relationship with you, which will include: (a)        notifying you about changes to our terms or privacy policy; and (b)        asking you to leave a review or take a survey.	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a)  Performance of a contract with you (b)  Necessary to comply with a legal obligation (c)  Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Dealing with your requests, complaints and queries	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and manage our relationship with you
To enable you to partake in a prize draw, competition or complete a survey including processing details of when an account was opened, total spend, last login. To publish and announce an entry list of entrants for transparency regarding any particular competition and we will include your user identity or login name and this will only be published for a limited time before and after the relevant competition on our Site and as we might deem reasonable or necessary for transparency purposes from time to time. To notify winners and to publish and announce a winners’ list in relation to each competition with your full name and details of entry but we will contact you if you do win and you may object to your name and winning details being  published although we will still need to comply with any laws relating to publishing information about winners. To publish photographs or other information about winners that winners voluntarily send to us for publication or marketing related purposes including but not limited to their photographs with them holding or showing Jammy marketing related materials	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business and also for transparency regarding letting users know about entrants and winners)
To administer and operate and protect our business and services and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data, monitoring and enforcing and reviewing spending and winning entries including spend limits and deposit limits and winning statistics and information, fraud prevention activities, monitoring compliance by you with our terms and conditions including enforcing our terms and conditions including any restrictions or limits).	(a) Identity (b) Contact (d) Usage (e) Marketing and Communications (f) Technical) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise and to monitor activity on our website and use of our services) (b) Necessary to comply with a legal obligation
To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data including the use of AI (e.g. machine learning). This includes marketing analytics and analytics related to the organization of events and meetings.	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications	Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business) or Consent, having obtained your prior consent to receiving direct marketing communications
To carry out market research through your voluntary participation in surveys	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications	Necessary for our legitimate interests (to study how customers use our products/services and to help us improve and develop our products and services).
Cooperation with regulators, government authorities or bodies and law enforcement agencies	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications	Necessary to comply with a legal obligation

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase or enter a competition through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

Jammy Entertainment Ltd does not store credit card information.

When we talk about “Personal Information” or “personal data” in this Privacy Policy, this includes Device Information and Order Information.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Direct marketing

During the registration process on our website when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from us via EMAIL, SMS, TELEPHONE, POST or you will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving the marketing.

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

We also use behaviour and marketing targeting to inform, optimize and serve advertising based on past use of this website whereby your activities, purchases or entries are monitored and tracked and this information is then collected and transferred to us and also our partners that manage the marketing for or on our behalf and you may opt out of various communications by visiting: https://optout.networkadvertising.org/?c=1 change to clicking unsubscribe on any marketing email or sms you may receive.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Currently we only use Facebook Meta for our ads and we have their pixel attached to our website and that can track our customers. We may also use Twitter pixel, Microsoft Pixel, Reddit pixel and more applications or devices on the site from time to time or at any time regarding tracking, marketing and promotion in relation to our services.

Controlling your data and opting out of marketing

When you set up an account on the Site you can see and update and edit some of your personal data.

You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us using the contact details below. Same as above

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to order confirmations for a product/service warranty registration, appointment reminders, updates to our Terms and Conditions, checking that your contact details are correct.

Cookies

“Cookie” and “Cookies” referred to in this policy means a small text file placed on your computer by this website when you visit certain parts of the website and/or when you use certain features of the website. It is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

“Cookie Law” referred to in this policy means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and any updates thereto.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. If you have any questions or concerns about our use of cookies, please contact us using the contact details below.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website.
• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose so that they can serve you with relevant advertising on their websites.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Title Cookie Name	Purpose	More information
WORDPRESS COOKIES	Works to remember what is in the users cart, the current user session, whether a user is logged in. The default expiry of these cookies is 14 days. Examples of purposes for which a cookie may be used: (a) Estimate our audience size and understand how our website it used. (b) Store information about your browsing preferences, and so allow us to customise our site and to provide you with offers that are targeted to your individual interests. (c) Speed up your searches. (d) Recognise you when you return to our site. (e) Allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.	https://wpengine.co.uk/resources/wordpress-cookies/
KLAVIYO	User emails and contact details may be shared with Klaviyo for the purpose of sending marketing material for upcoming draws we think you may be interested in.	https://www.klaviyo.com/uk/
CHECKOUT.COM	User Details will be shared with our main payment processor for card processing facilities when placing an order on our site. Card details are NOT stored nor known by us.	https://www.checkout.com/
PAYPAL.COM	User Details will be shared with our main payment processor for card processing facilities when placing an order on our site. Card details are NOT stored nor known by us.	www.paypal.com

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies.

To deactivate the use of third party advertising cookies, you may visit the relevant consumer page to manage the use of these types of cookies.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

User emails and contact details will be shared with the below for maintaining a customer list for marketing purposes. This is hashed and stored securely by each advertising company.

META https://www.meta.com/gb/

SNAPCHAT www.snapchat.com

GOOGLE ADS ads.google.com

GOOGLE ANALYTICS https://developers.google.com/analytics

TWITTER/X www.x.com

TABOOLA  www.taboola.com

REDDIT www.reddit.com

Choices about cookies

You can choose which analytical, functionality and targeting cookies we can set by clicking on the button(s):

Strictly necessary cookies    ALWAYS ACTIVE

Analytical or performance cookies    OFF

Functionality cookies    OFF

Targeting cookies    OFF

You can also choose to “Reject All” cookies in the cookie banner.

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

This website may place and access certain cookies on your computer. We have chosen these cookies and have taken steps to ensure that your privacy is protected and respected at all times.

All cookies used by this website are used in accordance with the relevant Cookie Law.

You may, if you wish, deny consent to the placing of cookies by amending the privacy settings within your browser; however, certain features of the website may not function fully or as intended.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Certain features of the website depend upon cookies to function. Cookie Law deems these cookies to be “strictly necessary”. These cookies are shown above. Your consent will not be sought to place these cookies. You may still block these cookies by changing your internet browser’s settings.

This website uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how users use the website. This, in turn, enables us to improve the website and the services offered through it. You do not have to allow us to use these cookies, as detailed below. However, whilst our use of them does not pose any risk to your privacy or your safe use of the website, it does enable us to continually improve our business.

You can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete cookies at any time; however, you may lose any information that enables you to access the website more quickly and efficiently, including but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

5. Disclosures of your personal data

We may share your personal data where necessary with the parties set out below for the purposes set out in the table above regarding Purposes for which we will use your personal data above.

Internal third parties including employees, staff, advisors, consultants and others that are engaged

by or work for us.

External Third Parties including:

• contractors and suppliers that are engaged by or work for us and service providers acting as processors based in or outside the United Kingdom who provide IT and system administration services, such as those used to provide customer relationship management services, data centres, software support services, finance and billing services, marketing platforms, software development tracking services, shipment service providers, training programmes, event registration services, and online advertisements.
• Professional advisers acting as processors or joint controllers, including lawyers, bankers, auditors and insurers based in or outside the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
• regulators and other authorities acting as processors or joint controllers based in or outside the United Kingdom who require reporting of processing activities in certain circumstances including as required under law.
• agencies including fraud prevention or credit agencies, which keep a record of that information and make it available to other organisations for use in credit decisions, identification checks and fraud detection and prevention.
• Specific third parties such as those parties and companies mentioned above
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. In the event that any personal data submitted by you is to be used or transferred in such a manner, you will not be contacted in advance and informed of the changes.

We may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, the following:

• payment processing;
• delivery of purchased services;
• search engine facilities;
• advertising and marketing; and/or
• locating and tracing services.

The providers of such services may have or be given access to certain personal data provided by the you to help us provide or administer our goods and/or services that are provided to you. Any personal data used by such parties is used only to the extent required by them to perform the services that we request.

Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the Data Protection Act 2018.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WordPress to power our online store–you can read more about how WordPress uses your Personal Information here: https://www.en-gb.wordpress.org/about/privacy . We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

6. International transfers

Please note that your information will be transferred outside of Europe, including to Canada and the United States.

If and when we transfer your personal data out of the UK to countries which have laws that do not provide the same level of data protection as the UK law, we will ensure that a similar degree of protection is afforded to it by ensuring that safeguards are implemented such as specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement or the International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers. To obtain a copy of these contractual safeguards, please contact us at the contact details below.

We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.

Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place. We may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement or The International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers. To obtain a copy of these contractual safeguards, please contact us at the contact details below.

7. Data security and Fraud

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

To protect our customers and the wider public from the harms caused by fraud, we employ a range of processes and tools and monitor the website so as to identify and prevent improper use of our website and any fraudulent activity by any visitors, users and customers of our website. These systems help us ensure that anyone using our website and services provided on it is using them as intended and not misusing our website and services such as fraudulently trying to access accounts that don’t belong to them or logging in from a device or location that is not normally used on an account and if we suspect any fraudulent activity or misuse of our website then we may contact you, request further information and/or conduct further reviews of the activity and act accordingly.

If any fraudulent activity has been identified or reported to us in relation to your account, we may take action such as (by way of example only) suspending or restricting your account and escalating this internally for further investigation where such investigations will depend upon the circumstances and we may use any documentation, device information and any information sourced from third parties and publicly available sources to support these investigations. If you wish to query or challenge a suspension or restriction on your account, please contact us using the contact details below. If and when we deem necessary or appropriate, if we suspect or can evidence any fraudulent activity or misuse of our website we may pass information and data to the relevant agencies including law enforcement agencies and other similar bodies at the request of these bodies or voluntarily.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Where we wish to retain any information for analysis purposes, we first anonymise it to the standards approved by the UK Information Commissioner’s Office, so that it can no longer be linked back to an individual.

In some circumstances you can ask us to delete your data: see paragraph 9 below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Notwithstanding anything in this privacy policy, by law we have to keep certain basic information about our customers (including Contact, Identity, Financial and Transaction Data) and so we keep this information for 7 years after they cease being customers for tax and other legal purposes. Subject to us not having a legal or regulatory requirement or a risk management reason for retaining your information for a longer period, your information will not be kept for longer than 7 years from your last login or expiry of a self-exclusion. This allows us to meet our record-keeping obligations in applicable legislation, as well as allowing us to defend ourselves against potential legal claims.

When we no longer need it to fulfil the purposes and legal bases set out in this privacy policy we will delete it securely.  

In certain circumstances we may be required to retain your information indefinitely such as if you have self excluded yourself so that we can ensure that you do not set up another new account.

9. Your legal rights

You have a number of rights under data protection laws in relation to your personal data.

You have the right to:

• Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
• You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see OPTING OUT OF MARKETING in paragraph 4 for details of how to object to receiving direct marketing communications).
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data (see the table in section 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
• If you want us to establish the data’s accuracy;
• Where our use of the data is unlawful but you do not want us to erase it;
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

If you wish to exercise any of the rights set out above, please contact us (see Contact details (paragraph 10). Please note that we may require you to verify your identity before allowing you to access your personal information.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

Closing your account

You can close your account by contacting us using the contact details below and your account will be closed subject to the terms and conditions in this privacy policy and our general terms and conditions.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Contact details

Our main points of contact with customers for general queries and win claims is via Facebook business messenger and email. They have a function that allows us to keep general notes on some players if needed such as if they ask for a time out or an account closure.

Players can also email in to claim wins. We have these messages stored in our email servers and on the Facebook meta platform.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Policy. If you have any questions about this Policy and/or the use or processing of your personal data by us, including any requests to exercise your data protection rights, then please contact the data privacy manager using the details set out below:

Email address: hello@jammy.co.uk

Postal address: Jammy Entertainment Ltd

204 Baker Street

Suite 125

London

EN1 3JY

Telephone number: 0207 965 7249

11. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance although you may of course contact the ICO at any time and before you contact us.

12. Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 10 March 2025.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Any changes or alterations to this Policy will be posted on the website, and you are deemed to have accepted the terms of the Policy on your first use of the website following the changes or alterations. We may also notify you of changes, where feasible, via email and/or in any other appropriate way.  

13. Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements and they act independently and have independent privacy polices. When you leave our website, we encourage you to read the privacy policy of every website you visit.

This privacy policy does not extend to your use of any third party websites that can be accessed from this website, including, but not limited to, any links we may provide to social media websites.

This privacy policy only covers our competitions and does not cover any competitions, websites or platforms of third parties.