Got questions?

Every ticket number allocated for a competition is completely random.

No, tickets are allocated randomly as we feel this is the easiest and fairest way for all of our players.

In My Tickets in your account, and on each competition's Entry List.

Yes. Each competition has a maximum per person, shown on the competition page.

Every competition page says whether it's a live draw or an auto draw.

Auto draws happen automatically the moment the competition sells out, or at its end date and time. Live draws are streamed on Facebook, YouTube and Twitch.

By PureRandom™, a certified hardware random number generator, independently tested and certified by GLI (Gaming Laboratories International). Every winning number is fully verifiable with PureRandom™ using the published audit ID. View our GLI certificate.

Ever been 1 away from winning a prize before? It's the worst feeling ever! Not at Jammy! The ticket numbers either side of the winning number win a neighbour prize too! That's 3 chances to win on every ticket. The neighbour prizes are shown on each competition.

All of our Jammy winners are notified by email and SMS, so you don't need to watch the live draws or constantly refresh the results to see if you have been Jammy (although we suggest you do tune in as our live draws are great!). Every winner is also published on our results page here.

It's still drawn at its end date and time, whether every ticket has sold or no tickets have sold at all! Jammy has NEVER extended a draw, not even once since our journey began in 2021.

Every winner is published on our results page, and every ticket in every competition is listed in the Entry Lists.

Yes! You don't need to watch the live draws as all winners are notified, but if you can, tune in and see the crazy Jammy shows hosted by Tommy, Nino & Dom! Free cash prizes are always given away in the live draws. On average, we give away over £5,000 cash every single week! More chances to win at Jammy!

If a really Jammy player wins more than once in a single live draw, we put on an EXTRA prize at our cost! The winner keeps everything they've won, and we draw the lower of their prizes again for everyone else. It's cost us a fortune over the years, but it ensures fair play and keeps everyone happy as it makes more winners!

Absolutely! Every prize you win is yours to keep, no matter how many times you win. There's no limit to your wins, so if you're Jammy enough to win twice, three times or even more, every single prize is yours!

Every Friday afternoon we give away £2,500 in cash across 50 prizes: 10 × £100, 20 × £50 and 20 × £25. It's our way of saying thanks for playing and making more winners every week.

Just play! Enter any competition between 1:30pm on a Friday and 1:30pm the following Friday and you're automatically in that week's Bonus Draw. There's nothing extra to buy and nothing to sign up for.

Yes! There are 50 prizes up for grabs every week, and you can win more than one of them! As always, if anyone wins more than once, we add extra prizes for everyone else!

Instant Wins are extra prizes available on selected competitions, giving you even more chances to win!

Before a competition goes live, prizes are randomly assigned to specific ticket numbers. If you receive one of those lucky numbers, you win the corresponding prize instantly — no need to wait for the main draw!

Look out for the Instant Wins badge, or use the Instant Wins filter on our homepage to find competitions offering these extra prizes.

You'll see it as soon as your order goes through! No waiting, no fussing. Instants should be Instant!

Yes! Win an instant prize or not, every ticket still gets its 3 chances (or more) in the main draw.

Absolutely not! We don't believe it's fair to tell you you've won a prize and then force you to spend your winnings on our website!

Every penny you win is real money, credited directly to your Jammy Wallet, ready for you to withdraw to your bank account. Of course, you can choose to spend it on more entries if you want to, but that's entirely your decision.

You've won it. You've earned it. It's YOUR money, and nobody should tell you how to spend it!

Head to Withdraw in your account and choose how much to take out. Cash withdrawals normally hit your bank account within minutes.

It's your choice. We'll deliver it to your address completely free, or you can take the full cash equivalent instead, straight into your wallet.

Some competition sites offer a reduced "cash alternative" if you'd rather take the money instead of the prize. We don't think that's fair!

At Jammy, we offer a cash equivalent, meaning you get exactly what we paid for the prize — not a reduced amount just because you've chosen cash.

No deductions. No reduced payouts. Every single penny of what we paid. It's your win, so the choice is yours!

Absolutely! Every prize you win at Jammy comes with a choice — take the prize itself or take the full cash equivalent of what we paid for it.

We never reduce the amount just because you'd prefer the money. Your win, your choice. It's that simple!

Tap "Forgot password" on the login page and we'll email you a link to set a new one.

Head to Responsible Play in My Account, where you can set limits or take a break any time. Play for fun, and only spend what you're happy to.

Yes. Every competition can be entered free by post, with the same chance of winning as a paid ticket. Full details are on our Postal Entry page.